Kylie Agius
INFORMATION TECHNOLOGY PROFESSIONAL
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Email:
LinkedIn:
au.linkedin.com/in/kylieagius
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ABN:
72 307 232 144
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CAREER SUMMARY
I am a dynamic, results-focused professional with 20+ years’ experience in Information Technology operations, collaborating and creating process improvements, training teams, and successfully managing relationships with contractors and staff in state government, insurance broking, mining and oil & gas. Well-versed in managing global technology infrastructure, assets, and service providers. Dedicated to sustainable enhancements to efficiency, streamlined workflows, and improved work environments across the entire organization. Strong talent and passion for technology service delivery and providing value. Exceptional interpersonal and communication skills leveraged to create meaningful working relationships with cross-functional teams and clients alike. Committed to creating a safe, inclusive, and diverse workplace. International experience in Asia & the USA. Knowledge of ITIL (Information Technology Infrastructure Library) standard and ISO9001 Quality standard
EXPERIENCE
2006-2020
Principal
BHP
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Represented Operations and Infrastructure Technology team as their Service Relationship Principal to a customer population of 35,000 Australia-wide
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Reduced total company debt with Telstra by over 40%
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Saved company 30% in FY19 Telstra network telecommunications costs
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Established meaningful working relationships with service providers e.g. Ajilon, Infosys, IBM,Cognizant, Accenture, Kinetic, CSC (now DXC), Telstra amongst others.
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Cultivated a workplace safety culture as member of Petroleum Emergency Management team - Technology representative.
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Served on the Inclusion and Diversity Committee as a Technology representative
1998-2005
Engineer
MARSH PTY LTD
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Led Asia Pacific regional efforts to implement a global standard email messaging environment, maintained and supported resulting infrastructure
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Implemented automated server builds remotely for company branches in Asia as well as on-site implementations - 2000 clients, 40 servers
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Mentored and coached regional staff
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Built relationships in Asia Pacific and the USA with staff in Technology, other functions and service providers
1996-1998
Consultant
UNISYS AUSTRALIA
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Re-engineered processes to reduce cost and increase value - Australia Post Project
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Documented processes to ISO9001 and AS 3563.1 standard
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Provided Lotus Notes technical support to 1400 staff at the Department of Premier and Cabinet
EDUCATION
1991-1995
Bachelor's Degree
BACHELOR OF COMPUTING
(Information Systems)
Monash University, Melbourne, Australia
1992-1996
Bachelor's Degree
BACHELOR OF BUSINESS
(Manufacturing Management)
Monash University, Melbourne, Australia
2017
Certificate
ITIL FOUNDATION CERTIFICATE V3
(Information Technology International Library)
Perth, Australia
ACHIEVEMENTS
SKILLS
Relationship Building
and Management
Technology Service Delivery
and Management
Process and
Service Improvement
Problem Solving
Communication verbal and written
Translating technical concepts
into layman's terms
ABOUT ME
ABOUT ME
I help companies achieve organizational outcomes through the use of Technology and by building and leveraging their relationships with vendors, suppliers, and employees. My career in Technology has taken me to different parts of the world where I have delivered and supported solutions, in state government (Australia) and across industries as diverse as insurance broking, mining, and oil and gas.
PERSONAL VALUES
I value integrity, teamwork, environments that respect people and their safety, culture, inclusion and diversity of thought. I enjoy developing and growing my skills so I can continue to evolve into the best version of myself, sharing knowledge and ideas with those I work with. People say that they find me easy to talk to.
WHAT OTHERS SAY ABOUT ME...
"...Promotes a positive culture, customer focused, approaches with empathy while ensuring a fact based approach, goes above and beyond, results oriented, high quality work, pleasant to deal with, cares about people, team player..."
INTERESTS
Good health and being active - enjoying Perth waterways in a Dragon Boat as part of a racing crew, travel, family, friends, and the outdoors.